The questions people actually ask.

Pricing is based on door count, service nights, and add-ons. Schedule a quote and receive on-the-spot pricing after a walkthrough of your property. See the Pricing page for how the three factors work.

No. The service is resident-funded: residents pay a monthly amenity fee, Alfred's per-door rate sits underneath it, and the property keeps the spread as pure NOI. It's a revenue line, not an expense. Run your property's numbers in the Revenue Calculator.

Flexible terms built around your property, not a national chain's boilerplate. Every community is different, so Ken walks through term options with you directly. Call 859-414-7012 for specifics.

Set out one properly tied bag during the approved evening window, before 8 PM on service nights. That's it.

If we miss a pickup, we double credit: you get the credit for the missed service plus the same again. And because management receives a completion report every service night, a missed pickup never goes unnoticed or unreported.

Alfred reports issues directly and proactively so the property team isn't left guessing. And when you call us, you'll hear back within 2 hours during business hours, 8 AM to 4 PM, Monday through Friday. That's a guarantee, not a goal.

Not in the base service. Properties can choose a uniform container program with options as an add-on, so every doorstep looks consistent on service nights.

Recycling collection is coming soon. It's on the roadmap, and we'd rather launch it right than launch it fast.

W-2 Alfred employees, background checked and paid above market. No 1099 subcontractors, no rotating gig workers. The same accountable team on your property, run by a local owner with no private equity behind him.