Local ownership. No private equity.
Alfred Property Services exists because valet trash got taken over by large national chains where your property is an account number and your problem is a ticket. We're the other option: a Lexington-owned company where the person selling the service is the person accountable for it.
Dependability is the brand.
Valet trash is a simple promise: show up, finish routes, communicate clearly. When it's done right, residents love it, staff field fewer complaints, and ownership gains a revenue line. When it's done wrong, it becomes one more vendor your team has to manage.
The large, PE-backed operators in this industry run on scale: rotating account reps, subcontracted labor, call-center support. Alfred runs on the opposite model. Routes are worked by W-2 Alfred employees, background checked and paid above market, because people who are treated well treat your property well. It's a liability point too: 1099 subcontractors are often uninsured, and when one gets hurt on your property, the property can end up named in the lawsuit. Alfred's employees are covered under our commercial policy, including workers' compensation coverage. And when something goes wrong, and in service businesses things sometimes do, we promise to pick up the phone and handle it.
We're built for Central Kentucky on purpose. Serving Lexington, Georgetown, Nicholasville, and Richmond keeps every property close enough that the owner can be on-site fast, and it means your community is a neighbor, not a dot on a national coverage map.
That's also why our guarantees are in writing: if we miss a pickup, we double credit, and every call gets returned within 2 hours during business hours, 8 AM to 4 PM, Monday through Friday. Nobody puts promises in writing unless they intend to keep them.
Alfred Property Services is a proud member of theCentral Kentucky Apartment Association.
Ken Osterbrook
Founder and owner, Alfred Property Services
Before Alfred, I spent years leading the #1 producing captive insurance agency office in Kentucky. That career taught me two things that run this company: dependable service is what keeps clients for decades, and risk you haven't planned for is the most expensive kind. It's why Alfred carries full commercial insurance, including workers' compensation, and staffs routes with covered W-2 employees. Certificate of insurance available on request.
I started Alfred with a simple conviction: property managers deserve a valet trash partner who treats their community like his own. I know your property, I review every route, and your management team receives a completion report every service night.
I also personally onboard every new property, which is exactly why I keep new-client openings deliberately limited, especially heading into peak leasing season, when properties want valet trash live before move-ins ramp up. If you're considering the service, the sooner we talk, the sooner I can hold a spot for your community.
What we believe.
You get an owner, not a ticket number
No call centers. Ken knows your property and answers his own phone.
We pay our people above market
W-2 employees who stay, know your community, and take pride in the route.
Proactive communication
Management hears about issues from Alfred first, before they become headaches.
Everybody wins when the bag goes out
Residents get an amenity they love, staff get fewer complaints, and ownership gets real returns at zero cost to the property.
Let's find out what Alfred is worth to your property.
Request a walkthrough, or run your numbers first. Either way, you'll be talking to the owner.